I've been going to Brooks Feed and Farm for over 20 years, and has been my preferred chicken food vendor, and pet store in general. Memorial Day weekend on Saturday I went in for my chicken feed, and picked up a shepherd's hook for a memorial garden. Turned out it was the wrong size, so I brought it back to upgrade 1 week later - I brought my receipt, in case there was an issue. I was told I couldn't return the hook without the package of screws that came with it. I said there wasn't a package of screws that came with the hook, but the lady, who I've been dealing with for MANY years, said she couldn't return it without the screws. I offered to leave my stuff there and they could keep it all, but the lady caved eventually, and I paid another $40 for a much bigger, clearly more expensive shepherd's hook. I'm there every 2-3 weeks, and have been for so long, it seems ridiculous to 1) not take my word for it that I didn't get a hook with a probably $.5 package of stupid screws, and 2) lose a regular customer over something so petty, but the principle about customers is that you value their business. I did NOT feel valued - I was quite offended by the whole situation, and am really considering going WAY out of my way to use a different feed store. Really disappointed that my local store would place such little value on a regular face.
Super helpful. Try this local place first, they probably have what you're looking for.
I've been in many times, and spent tons of money, bought chickens, played with the cats for adoption there, bought plants, dog and cat food, etc.
I've been using them for horse grains supplements dog food and various other items for well over 35 years...love the employees they are so helpful and fun! !!
After my last purchase I said "may I use your restroom?" I was told customers are not allowed to use it....isn`t that the way to get customers to take their dollars somewhere else! I`ll try and find another local business that wants my money. Never going back.
I stopped on their busiest day of the year, Chick day and everyone was extremely busy but willing to take a minute to explain the right feeds and equipment needed to get my baby chickens started right. I am thankful to have a locally owned store like this in town. Helpful and knowledgeable staff is worth the drive. The store had lots of options for equipment and the chicks were very healthy. I'll definitely be back.
I`ve been there 3 times....thought I would give it a chance since I want to support local business whenever possible. Place is dirty and dusty.... the bird room looks unkempt....people rude if your not one of their regulars who are probably all related.
Brooks Feed Farm Supply is a US Pet Store based in Brunswick, Maine. Brooks Feed Farm Supply is located at 86 Union St, Brunswick, ME 04011, USA.
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